Sykes Enterprises, Incorporated (stylized as SYKES) is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service.
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History
SYKES was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. Companies such as IBM, AT&T, and Texas Instruments were among SYKES' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.
In 1992, the company moved into the customer service business by purchasing Jones Technologies, a call center company based in Sterling, Colorado.
In 1993, SYKES relocated its corporate headquarters from Charlotte to Tampa, Florida.
SYKES became a publicly traded company in 1996. The company was listed on NASDAQ under the stock symbol SYKE.
David Grimes, a former AT&T executive, was named president of SYKES in 1998. John Sykes remained CEO and chairman. In 2000, Grimes became president and CEO. However, after 3 months, Grimes resigned and Sykes returned as president and CEO.
Charles Sykes, John Sykes' son, became president and CEO of the company in 2004. Charles had been with the company 17 years prior to assuming his father's position.
Timeline
The following are key milestones in Sykes' official history as a company.
1977 - SYKES begins as a small engineering firm with three employees in Charlotte, North Carolina
1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch
1992 - SYKES purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business
1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida
1994 - SYKES opens call center in Amsterdam (Netherlands) to be their EMEA h.q.
1996 - Company goes public - stock begins trading on NASDAQ. First international presence with acquisition of Datasvar Support AB of Sweden
1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines
1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame and opens operations center in Costa Rica
2003 - SYKES expands global footprint to El Salvador and Cebu City in the Philippines
2004 - Chuck Sykes appointed as President and CEO
2006 - SYKES acquires Argentina-based Apex America. Sykes has more than 26,000 employees at year-end
2007 -SYKES expands to Perry County, Kentucky
2011 - SYKES opens three centers in the U.S. - Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.
2009 - SYKES and ICT Group have begun integration after the proposed merger of the two
2010 - SYKES acquires ICT Group
2010 - Company opens two new support centers in Norway
2011 - SYKES opens their call center in Fort Smith, Arkansas
2012 - SYKES acquires Alpine Access and opens a new support center in Eugene, Oregon.
2012 - SYKES opens new center in Mandaluyong City, Philippines. The 500 Shaw Zentrum Site.
2013 - SYKES opens new center in Glorietta One Corporate Tower, located in Ayala Center, Makati City, Philippines
2015 - SYKES opens new center in Boise, Idaho and acquires a company called Qelp
2016 - SYKES acquires Clearlink and opens new center in San Pedro, Costa Rica
Maps Sykes Enterprises
Locations
SYKES headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:
Services
SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to global 2000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
Sykes' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.
References
External links
- Official website
Source of the article : Wikipedia
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