CallMiner is Massachusetts-based software company that develops speech analytics software. It was founded in 2002 and headquartered in Waltham, Massachusetts, with offices in Florida and the United Kingdom. As of September 2017, CallMiner has raised 5 rounds of venture funding.
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History
CallMiner was founded in 2002 by Jeff Gallino, Cliff LaCoursiere and Kim Brown. The company develops technology for Customer service and call centers with a focus on improving contact center performance and gathering key business intelligence through analysis of contacts across companies' communication channels. As of September 2017, CallMiner has raised 5 rounds of funding from 7 investors, beginning with a $2 million Series A round in August 2004, with Inflexion Partners leading the round. Most recently, the company raised $6 million in venture capital in January 2016. In addition to Inflexion Capital, other investors include Florida Growth Fund, In-Q-Tel, Intersouth Partners, NewSpring Capital, Sigma Partners and Village Ventures.
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Products
CallMiner's products include CallMiner Eureka, the company's analytics platform providing speech and text analytics for customer engagement centers, MyEureka, an automated agent performance management and feedback solution, EurekaLive, a real-time call center quality assurance solution that monitors calls in-progress to detect specific language and acoustic characteristics and then provides prompts to agents, and Eureka Xchange, an app exchange exclusively for Eureka 10 speech analytics users.
Awards
- Top 10 Contact Centre Technologies of 2017 - 2017
- 2016 PACE Technovation Award - 2016
- 2009 Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine - 2009
- Customer Interaction Solutions 2007 Speech Technology Excellence Award - 2007
References
Source of the article : Wikipedia
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